In our electronically driven world, it is easy to lose sight of the strength of superb customer service. We talk in sound bites. Tweet in under 140 characters. Text in code. But what is this doing to our relationship skills? Are we short-changing ourselves by not practicing the basics of relationship building in our every…
Sales Take Time. Don’t Give Up!
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I came across an interesting statistic recently. In any sales environment (including professional services), research shows that it takes 8 ‘no’ responses from one individual before a sale is made. Eight! That is a lot of no’s! Here is something even more interesting. 52% of all people trying to make a sale give up after…
The Power Behind ‘Word of Mouth’
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I was with a group of my peers yesterday when the conversation turned to our summer travel experiences. One woman in the group had a fabulous experience with a travel agent and was raving about her skills. We were all engaged in the details of her trip and how this agent made her experience successful.…