Defining Good Service

I had an experience yesterday that got me thinking about service and point of view. Let me walk you through my experience… yesterday was a glorious fall day in New England– blue skies, cool breezes and crisp air. I was inspired to cook a hearty meal to warm ourselves after a day outdoors.  I pulled…

Refresh Your Commitment to Client Service

Strong customer service is one of the most important foundations of a successful business. Whether providing a product or service, clients need to have a compelling reason to continue working with you.  With summer in full swing, it is a good time to think about laying solid groundwork for next year before the busy fall…