Defining Good Service
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I had an experience yesterday that got me thinking about service and point of view. Let me walk you through my experience… yesterday was a glorious fall day in New England– blue skies, cool breezes and crisp air. I was inspired to cook a hearty meal to warm ourselves after a day outdoors. I pulled…
Service Defines Client Experience
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Providing personalized service to clients will enhance their overall experience with you and your business. A positive experience may include simple gestures such as asking for their opinions, providing value added services, or following up on conversations without being prompted. These seemingly small offerings build loyalty into your customer relationships. I have seen it time…
Get in front of clients
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Want more business… then get in front of your clients and ask for it. Here are a few tips: Client Visits. Make the time to go see clients personally. Talk with them about issues that are pressing to their business and make a personal bond. Client Interviews. Arrange for a qualified third party to speak…