The Three IN’s…
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I recently attended the 2010 LMA New England Chapter conference. It was a great conference, with the brightest spot being one particular workshop I attended. Presented by Deborah Knupp, the title was “Top 10 in 2010: Best Practices to Win Business in Any Market.” It was engaging, helpful and offered tips that anyone…
The Golden Rule
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The Golden Rule… treat others as you would want to be treated yourself. We have probably all heard this statement in our personal lives, but does it apply to our business lives? Absolutely! I encourage clients to follow the golden rule in their business development efforts. By applying the most basic human elements to…
Service Defines Client Experience
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Providing personalized service to clients will enhance their overall experience with you and your business. A positive experience may include simple gestures such as asking for their opinions, providing value added services, or following up on conversations without being prompted. These seemingly small offerings build loyalty into your customer relationships. I have seen it time…