Defining Good Service
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I had an experience yesterday that got me thinking about service and point of view. Let me walk you through my experience… yesterday was a glorious fall day in New England– blue skies, cool breezes and crisp air. I was inspired to cook a hearty meal to warm ourselves after a day outdoors. I pulled…
Strong customer service is one of the most important foundations of a successful business. Whether providing a product or service, clients need to have a compelling reason to continue working with you. With summer in full swing, it is a good time to think about laying solid groundwork for next year before the busy fall…
Service Defines Client Experience
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Providing personalized service to clients will enhance their overall experience with you and your business. A positive experience may include simple gestures such as asking for their opinions, providing value added services, or following up on conversations without being prompted. These seemingly small offerings build loyalty into your customer relationships. I have seen it time…