Social Media is Here to Stay
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I am pleased to have attended last week’s Legal Marketing Association’s New England Chapter Annual Conference. The theme of the conference was how technology should be used (and is being used in some cases) within the legal industry. Not that I had any doubt before, but it is now even more clear to me that…
What Did You Expect?
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I had a fantastic conversation with some colleagues last week on the broad topic of business development. We bantered back and forth about the challenges and rewards of our collective roles within and outside of law firms as we prepared for the panel discussion I will be moderating at the annual Legal Marketing Association’s New…
Defining Good Service
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I had an experience yesterday that got me thinking about service and point of view. Let me walk you through my experience… yesterday was a glorious fall day in New England– blue skies, cool breezes and crisp air. I was inspired to cook a hearty meal to warm ourselves after a day outdoors. I pulled…