Happy 4th of July!
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When the 4th of July comes around, many people think about some really fun things…what to throw on the BBQ, Americana-inspired parades, fireworks and a lazy summer day on the beach. How great is that!? Underneath all of the vacation plans, sparkling red, white & blue banners and celebration lies something truly important. Pride. Not…
I had two great service moments that I feel compelled to share. Not because the acts were particularly profound, but because they made me pause for just a minute and feel good about the businesses I chose to patronize. It has been a while since I have had such positive customer service experiences. All the…
If You Don’t Ask…
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I attended the LSSO 10th anniversary Raindance conference today in Boston. What a super day… top level people from all over the country came together to learn, collaborate and enjoy a wide range of topics. I found myself jotting down notes and quotes all day, each one better than the next. Here are a few…