In our electronically driven world, it is easy to lose sight of the strength of superb customer service. We talk in sound bites. Tweet in under 140 characters. Text in code. But what is this doing to our relationship skills? Are we short-changing ourselves by not practicing the basics of relationship building in our every…
Take 10 to Begin
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At a recent LMA New England chapter meeting, I listened intently to David Ackert discuss motivating attorneys to consistently use business development in their practices. It was a great program and I gained lots of ideas to implement. However, one thing David said really stuck with me. It is very similar to something I often…
As many of you may know, we are in the middle of a blizzard here in Massachusetts! It is very exciting to get 2-3 feet of snow in one storm, especially if you get to keep your power! While I can’t promise the power will stay on, I can promise that I am happy about…