The Art of Small Talk
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It is summer and the social calendar is booked with all kinds of activities! Whether you are attending a business event or a personal BBQ, you will be in face-to-face situations where you will need to strike up a conversation. This prospect strikes fear in many people. I often hear that people say they “dread small…
Ask for Business… Language that Works
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You know that business development is important to the long-term health of your practice or business. You diligently work at building visibility and credibility. You tirelessly take care of your referral sources and client needs. All this is great! But there is something missing… The ask. Yes– the simple-sounding step of asking for work from someone.…
I had two great service moments that I feel compelled to share. Not because the acts were particularly profound, but because they made me pause for just a minute and feel good about the businesses I chose to patronize. It has been a while since I have had such positive customer service experiences. All the…