By now, many people know I have a mantra about relationships. Perhaps it’s a philosophy, a dream or even a rant… but to me, life is all about relationships. Whether you are building new friendships or new business, relationships matter… a lot. They are the foundation of everything we know as a human race. That’s…
It’s About the Service, Not the Pledge
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At the LSSO conference in Boston this summer, I heard this fantastic quote that has stuck with me: “It’s about the service, not the pledge!” This is so true! How many times have I looked at websites, read brochures, heard radio ads and spotted a “service pledge” addressed to clients? They proclaim that the service…
I had two great service moments that I feel compelled to share. Not because the acts were particularly profound, but because they made me pause for just a minute and feel good about the businesses I chose to patronize. It has been a while since I have had such positive customer service experiences. All the…