The Power Behind ‘Word of Mouth’

I was with a group of my peers yesterday when the conversation turned to our summer travel experiences. One woman in the group had a fabulous experience with a travel agent and was raving about her skills. We were all engaged in the details of her trip and how this agent made her experience successful.…

Winning Tips for Referral Business

All businesses rely upon referrals to some degree. Regardless of your industry, it is incredibly important to live up to the compliment when someone refers business your way. Don’t let that person down… perform at your best and you will find that they will refer more business to you in the future. Here are a…

Social Media is the New Word of Mouth

While at the annual LMANE conference this month, I listened to speakers on a variety of topics related to technology. Kevin O’Keefe provided an outstanding session on social media and blogging for lawyers.  As a known leader in the field, Kevin is very capable of distilling a broad topic into some very tangible components.  I…