I had two great service moments that I feel compelled to share. Not because the acts were particularly profound, but because they made me pause for just a minute and feel good about the businesses I chose to patronize. It has been a while since I have had such positive customer service experiences. All the…
Be That Someone
-
Posted by
I attended the Legal Marketing Association’s New England conference recently and heard a great speaker, David Freeman. He gave the group so much to think about, but perhaps the one point that keeps ringing true to me is summed up in this one statement: “Be the someone that someone knows.” This concept is so true!…
He Said… She Said… What Do You Say?
-
Posted by
I was recently caught in the middle of a ‘he said/she said’ situation. Here I was, a non-involved party who just happened to know people on both sides. It was kinda awkward… both sides were coming to me to try to ‘win me over’ to their side when I really had no idea what had…