In our electronically driven world, it is easy to lose sight of the strength of superb customer service. We talk in sound bites. Tweet in under 140 characters. Text in code. But what is this doing to our relationship skills? Are we short-changing ourselves by not practicing the basics of relationship building in our every…
New Year Resolutions
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Here we are, January 15th. Time to stop and take a breath now that the new year is steadily underway. Something I noticed recently is that there has been a lot of talk and media coverage about setting new year resolutions. The debate appears to be about whether to set them or skip them altogether. As…
Sales Take Time. Don’t Give Up!
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I came across an interesting statistic recently. In any sales environment (including professional services), research shows that it takes 8 ‘no’ responses from one individual before a sale is made. Eight! That is a lot of no’s! Here is something even more interesting. 52% of all people trying to make a sale give up after…