As the year gets to its mid-point, I often get questions related to retirement from senior-level attorneys. The story is pretty typical. They want to slow down, relieve some of the demands of their practice, but still keep their clients happy and well cared for. Perhaps most importantly, they want their clients to stay with their firms.…
I had two great service moments that I feel compelled to share. Not because the acts were particularly profound, but because they made me pause for just a minute and feel good about the businesses I chose to patronize. It has been a while since I have had such positive customer service experiences. All the…
If You Don’t Ask…
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I attended the LSSO 10th anniversary Raindance conference today in Boston. What a super day… top level people from all over the country came together to learn, collaborate and enjoy a wide range of topics. I found myself jotting down notes and quotes all day, each one better than the next. Here are a few…